Frequently Asked Questions

Email Support

Support Email

hello@kneadyboi.com.au

Cookie Care

Please store cookies inside at room temperature, out of direct sunlight and do NOT refrigerate.

Do. Not. Eat. The. Paper.

Fortunes are kept secret so you have something to laugh at when you receive them! The fortunes are more humorous, with a mixture of standard humour and Australian humour.

There is a big rotating bank of fortunes and they are random – I cannot guarantee which fortunes are in your order.

For a complete list of the current fortunes please click here

Custom Fortune Cookies

Almost.

Look, this might be a fun way to shit stir your mates but it’s not a fun way to spread hate speech. I reserve the right to cancel your order or replace your fortunes with generic fortunes if your fortunes, in any way, convey any hate speech or has the potential to cause harm – for example: racism, sexism, transphobia or homophobia.

The messages are single sided black print on white paper, font size 8 and using our standard typeface. The size of the fortune paper is 56 mm x 16 mm. 

Ordering

Fortune cookies can only be bought from packs of 8.

All cookies are individually packed in a heat sealed bag to maintain freshness.

Please email hello@kneadyboi.com.au and details of the issue. I will get back to you as soon as possible.

 

We offer the option to include a personalised gift note with every fortune cookie order. If you are sending a gift, remember to include your name at the end of the note so that the recipient knows exactly who to thank.

The fortune messages are not your ‘traditional Chinese’ fortunes and are more humorous with a mix of standard and Australian humour. The fortunes are sometimes so bad you’d be unfortunate to receive them.

The cookies contain flour and eggs and are not gluten free or vegan.

Returns

If there is an issue with your order please email hello@kneadyboi.com.au with the details of your purchase (billing name, email address or order number) and details of the issue. I will get back to you as soon as possible.

Shipping

Orders are shipped via Australia Post.

Please ensure that you check the shipping information prior to checkout. If your order is still processing then we can definitely update the shipping details of your order. Please note, we are unable to edit billing details once your order has been placed.  

If the product has already been sent and collected the parcel may be deemed undeliverable and returned by the carrier. You will be responsible for re-delivery fees if this does occur. Kneadyboi is not responsible for parcels that cannot be delivered due to incomplete or incorrect information.

Once we have shipped your order, you will receive a shipping email that contains your tracking number. 

Please contact the shipping company if you have any queries about the status of your order or if you are looking for the latest information on delivery times and shipping effects. You will be provided with the shipping company contact details when you receive your tracking number.

Unfortunately I cannot guarantee your order will arrive by a certain date. 

You are encouraged to order as soon as you know to avoid disappointment. 

Generally, no – It doesn’t hurt to ask, but there are no guarantees. I get you might be excited to have your cookies but this is only a one man side hustle!